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Tenant-Friendly
Everything you need to know about your tenancy, payments, and community.
Tenant Information Centre
Handbook A practical guide covering key tenancy information, procedures, payment options, and important guidelines for HRE tenants. Download PDF Tenant Rules &
Responsibilities A clear overview of the rules, community guidelines, and responsibilities tenants are expected to follow. Download PDF Occupancy
Agreement Outlines the terms and conditions governing the approved occupancy and use of the property. Download PDF Tenant
Responsibilities A quick reference covering the tenant’s responsibilities for the property, payments, maintenance, and general tenancy obligations. Download PDF Tenant Move-In / Move Out A simple form to document property condition and details during move-in and move-out. Download PDF Maintenance Guide A helpful guide on how to report maintenance issues and request property repairs. Download PDF
Disclaimer: This document is provided for general information and reference purposes only. It does not constitute an official or executed agreement unless duly reviewed, signed, and stamped by an authorised representative of Hamda Real Estate LLC SP, where applicable.
Frequently asked questions
Click on a question below to see the answer.
How do I renew or end my tenancy?
To renew:
• Confirm your renewal with HRE before your lease expires.
• Complete your renewal documents at least 30 days before expiry.
• A 4% municipality fee for residential units / 5% for commercial units, plus the applicable Tahsel renewal fee, will apply.
• Rent remains unchanged for the first 3 years. After that, rent may be reviewed in line with market rates and applicable regulations, with at least 90 days’ notice of any increase.
• A maintenance inspection will be conducted before renewal.
To end your tenancy:
• Provide HRE with at least 30 days’ written notice if you do not wish to renew.
• For early termination, an early termination fee equivalent to 2 months’ rent applies, subject to the lease agreement and applicable UAE law.
• Settle all outstanding utility and service charges and complete the move-out inspection.
• Your security deposit will be refunded after deducting any applicable damages or unpaid amounts.
• An AED 50 daily penalty applies if you remain in the property after the lease expires without a renewed agreement.
Need help with your renewal or move-out?
Contact HRE: +971 06 544 3322
WhatsApp: +971 50 556 6000
Our team will guide you through the process and the required documents.
How do I pay rent?
We offer flexible payment options to make your tenancy process simple and convenient:
Cash — Preferred Option
Our preferred payment method for a simple and straightforward transaction.
PDC Cheques — Flexible Option
Choose from 6 to 12 post-dated cheques, payable to Hamda Real Estate L.L.C SP. All cheques must be submitted upon signing the tenancy contract.
POS Payment — Available at HRE Office
Card payments can be made through our POS terminal at the Hamda Real Estate office.
What are the move-in costs?
There is no commission. Before moving in, tenants are required to pay:
A refundable security deposit
The official Sharjah Municipality tenancy contract attestation fee
SEWA connection in the tenant’s name
How do I request maintenance?
To request maintenance, follow these steps:
1. Contact our Maintenance Team
Call or WhatsApp 050 556 6000 during regular hours.
2. For after-hours emergencies
For urgent maintenance emergencies between 7:00 PM and 8:00 AM, call or WhatsApp our After-Hours Emergency Maintenance Line: +971 54 292 6744.
3. Provide the following details:
• Building and flat number
• Clear description of the issue
• Photos or videos, if available
• Your preferred time for the maintenance team to visit
4. Wait for confirmation
Our Maintenance Team will review your request and arrange a visit accordingly.
5. Inspection & charges
If the issue involves any chargeable repair, you will be informed after inspection before proceeding.
Are pets allowed?
Pets are not permitted in all Hamda Properties. Please confirm the pet policy for your specific building before signing your tenancy contract.
What are the noise restrictions?
Quiet hours are observed daily from 7:00 PM to 7:00 AM. Tenants are expected to keep noise to a minimum during these hours and avoid disturbing neighbours.
What are the UAE emergency contact numbers?
Police: 999
Ambulance / Medical Emergency: 998
Fire Department: 997
Traffic Accidents / Road Assistance: 991
What are the fire safety guidelines?
For everyone's safety, tenants must:
Keep smoke detectors operational at all times.
Never disable, remove, or tamper with fire safety equipment.
Keep fire extinguishers accessible and know how to use them.
Keep escape routes, corridors, and stairwells clear at all times.
Follow building safety instructions and emergency procedures.